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01 February 2018

Luton Hoo Hotel, Golf & Spa announces Employee of the Year

Luton Hoo Hotel, Golf & Spa has announced the winner of its 2017 Employee of the Year. The annual award has recognised head porter Cornelis Spijker for constantly going above and beyond to ensure the best customer service.

Cornelis has been at Luton Hoo Hotel, Golf & Spa for two and a half years, having previously worked in several restaurants in the Netherlands and as a guest service manager in Shanghai. He joined the five-star hotel on the Hertfordshire/Bedfordshire border as a receptionist, before moving to be senior hall porter. In December Cornelis was promoted to his current role of head porter.

The award was presented to Cornelis by general manager of the hotel, Matthew Long. He received a bottle of Champagne, along with a two-night break at any hotel within the Elite Hotels group.

General manager Matthew Long, said: "Cornelis consistently delivers genuine and warm customer service. Since joining us he has developed into a great team leader who can always be relied on to motivate others and sets an excellent example to his colleagues. He is a great ambassador for Luton Hoo, who is always striving to improve whilst demonstrating a genuine love for his role at all times. Cornelis embodies the ideal of 'Going the Extra Mile'."

When asked what he loves about his job, Cornelis said: "I love the diversity of the job; no two days are the same. Our job is to help the guest and that is something I really enjoy, just to have a conversation with them or arrange something for them to make their stay all the more special. But the main thing I love is my team, as I could not have done this without them. We have an incredibly diverse team, but the one thing they all have in common is great customer service. They make me come in with a smile and walk out with a smile every day."

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